Still decent food after many years of going here.Probably going to go away though...you'll know what I'm talking about if you follow what's happening with Red Lobster.
Owner response
We ❤️to see you, Mike, and we appreciate the 4 star rating for our Chesapeake Red Lobster team! 🤩 We hope to see you soon for more of our classic seafood meals 🦞
My waiter, Nate was nothing short of amazing.He was kind, friendly, attentive, knowledgeable and he paid attention to detail.He gave outstanding customer service from start to finish, which is very important.He made my dining experience pleasant.I will definitely come back to this location because of him.His manager Jake was equally amazing.Thank you gentlemen, for making my night.
Owner response
It's our pleasure to provide you with an exceptional seafood dining experience, t, at our Chesapeake Red Lobster restaurant! 🦞
I hadn’t been to Red Lobster in years, honestly it never appealed to me.However being my wife’s and mother in laws liked places to eat I tagged along.The menu had improved since I last visited it was an appealing menu.However I wanted to keep it simple and decided on the fried flounder, loaded baked potato and salad.My wife had the never ending shrimp which she decided on the scampi and salad and shrimp fettuccine.Mother in law had backed potato and shrimp scampi.Well it arrived in a timely manner and the waitress was nice and polite.Immediately I dug in the potatoes and noticed I had 2 potatoes instead of 1 as did my mother in law.Waitress stated the potatoes were small so they gave us 2, I was really happy bout that, however I suddenly noticed before the first bite that there was a long black strand of hair in my potato mixed good with the bacon bits, butter and sour cream.I almost retched, I started on the second potato but I stopped and decided everything needed to go back.The waitress apologized, I opted for fries this time instead of baked potatoes.Well I my wife began in the scampi another piece of hair was found all mixed in the scampi butter sauce, SMH, we was floored the same person hair was in both our food and was likely not properly wearing a head cover.I immediately requested a manager he seemed not interested and apologized and turned around and departed, we promptly got up and departed as well.I’m sorry Red Lobster fans but I’m taken aback by the lack of concern or empathy for the customer I will never ,never ever return to Red Lobster BTW, I’m bald head and my wife has a bun and mother in law was wearing a hat.Update The management sent a email,Dear Raymond:Thank you for sharing your comments about Red Lobster.Your feedback is always welcome.We are concerned about your experience regarding our Chesapeake, VA restaurant and appreciate you letting us know about it.To respond more personally, our Director of Operations will be in contact with you by January 29, 2024.After speaking with our Director, we hope you plan to give us another opportunity to serve you.We realize that delighted guests are the key to our success and we want to continue being your choice when dining out.Sincerely,TaylorI have yet to receive a return email or callback!Update.I received another email stating they will be contacting me.Feb 9th, I have not been contacted.Dear Mr.Rios:I am sorry to hear that you have not spoken with our manager.I have reached out to our leadership team and requested that you be contacted as soon as possible.Thank you again for reaching out to Red Lobster, we enjoy hearing from our guests.Sincerely,TammyNEW UPDATEDear Raymond:Thank you for sharing your comments about Red Lobster.Your feedback is always welcome.One of the principles of which we are most proud is our managers' commitments to providing our guests with superior dining experiences.It is obvious from your email why our manager at the Chesapeake, VA location would leave you questioning this commitment.We apologize our manager was not more understanding of the situation.The safety and well-being of our guests is of the utmost importance to us.Please accept our apologies for any inconvenience you suffered.Our Director of Operations will use this opportunity to review our safety guidelines with our restaurant team.As a gesture of goodwill and our desire to continue serving you, you'll be receiving a separate email with an e-gift card to use towards a future visit.You can either print it or simply display it on your mobile device.You'll receive the email with the e-gift card within three business days.We look forward to serving you again and are confident we can restore your faith in Red Lobster.Sincerely,TammyGuest Relations
Owner response
R - We're sorry to hear you had an unpleasant experience at our Chesapeake Red Lobster restaurant.Please send us a private message on Facebook, so we can personally reach out to you.Please include the location, details of your experience, and reference GM12424K.www.facebook.com/redlobster/ Thanks!
